Return Policy

10Day Money Back Guarantee:
Sometimes it may be difficult to purchase a product over the internet, especially when you can only see a picture and description of a product. To add that extra bit of comfort we offer the Flaming Tennis ten day money back guarantee. It’s simple. If you don't like the goods or they are not deemed suitable for your need the goods can be returned to us for a full 'no questions' refund (minus any delivery charges). The ten days start from the day the goods are received. The only stipulation is that we receive the request for a refund in writing preferably as an email, that we receive the goods back in the condition they arrived with you (as new), and that they are repacked into the box/packaging they arrived in. If returned goods are not repacked properly by the customer they may incur a 10% repacking/restocking charge. In general few returns are charged this, however if return goods are in such a condition that costs are incurred to recheck the product then the 10% may apply .We will pay all the carriage charges for the delivery and the return of faulty products to our warehouse when collections are made from UK mainland ( England, Scotland, Wales ). Refunds will be credited back within 30 days of the cancellation. Please note our carriers only uplift Monday to Friday. Where the consumer has exercised the right to cancel, money will be returned within 30 days of cancellation. If the goods are faulty and are rejected within 7 working days from receipt of goods to rejection of goods, a full refund plus postage costs can be claimed.
Returning Items by Mail:
1. Fill out the back of your packing slip as follows:
• State the item(s) that you are returning.
• To assist processing please state the reason for the return.
• Indicate whether you would prefer a refund to the credit card originally used, a cheque, or an exchange*
• State the preferred delivery address for your exchange or cheque refund.
• If you are asking for a refund of the delivery expense please include a receipt for this cost.
2. Package the return securely (in the original package if possible), and include the packing slip and reason for return along with the original unique order ID. Packages must be returned pre-paid, and for your protection, we recommend that you use a recorded delivery service. If your item is faulty and you have requested for the delivery charge to be refunded, please note it can only be processed if the original receipt for this cost is included.
3. Send the package to Returns Department.
If you have lost your packing note please contact us.